As banks try to woo customers habituated to transacting on apps such as Paytm and Amazon, technology is becoming more than a selling point. It's a necessity, and the way banks use tech is key. Welcome to the new age of retail banking.
At 87, P.R.S. ‘Biki’ Oberoi faces the most challenging period in his career. One threat comes from a familiar foe: big hotel chains, and the other from an upstart: technology. The hotelier’s response: He was to close one of his most profitable properties for two years to renovate. Will his bold move pay off?